Tourism & Hospitality

 Contactless Guest Experience as the Future of Hospitality    The shift towards a contactless guest experience is spreading like wildfire. Several hotels around the world now use technology solutions to automate their check-in, in-room, and checkout experiences for visitors. COVID-19 has greatly popularized contactless technology due to the increasing awareness about possible risks that can be linked to physical contact and touch. That is why hoteliers are investing in more innovative ways to deliver a hands-free experience to guests.   However, the idea of contactless hotel experiences isn’t entirely a new one. Over the last few years, many players in the hospitality industry have implemented smartphone door locks, instant communication, and other self-service technologies. In 2014, Starwood, one of the world’s largest hoteliers, introduced two new robotic butlers at Aloft hotel in Cupertino. These robots use a combination of sensors and WiFi/4G connectivity...